You may have read the recent Techflash article about Helphive and plumber Evan Conklin. http://www.techflash.com/seattle/2009/11/plumber_vs_programmer_a_face_off_over_an_online_directory.html When you see an online directory, do you expect to call directly to that business or do you think it's ok that your phone call goes to an intermediary? I look forward to your comments
As a homeowner, I would rather get connected directly to the business I am taking the time to contact for my remodel. I followed the story in Techflash myself, and it looks like HelpHive have made some changes to their phone system since the story broke. You can learn more at www.techflash.com/seattle/2009/11/helphive_alters_service.html. Thanks.